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FREE U.S. SHIPPING +$50 / Backed by our Lifetime Guarantee

Order FAQs & Shipping

Shipping Guidelines

We ship as fast as we can so you can start enjoying your gear! Most orders are processed and out the door in 1-3 business days, but transit time can take up to 7 days, depending on your distance from Boulder, Colorado. Our warehouse is open and shipping from 8am to 2pm MST Monday through Friday.

2nd Day and Next Day air orders placed by 2pm MST, Monday-Friday, will ship same day (except for on holidays due to warehouse closure).

Please contact us if you have any shipping questions – customer_service@seatosummit.com.

 

Shipping Method Transit Time (includes processing)
Free Shipping & Standard Shipping Delivers 5-10 days (Monday-Saturday) after order date.
PO Box Free & Standard Shipping Ships USPS & Delivers 5-10 days (Monday-Saturday) after order date.
3 Day (USPS Priority Mail Express) Delivers 1-3 business days (Mon-Sat) after order date, if ordered by 1 pm MST (Mon-Fri).
2 Day (FedEx 2Day & USPS Priority Mail Express) Delivers 1-2 business days (Mon-Fri) after order date, if ordered by 1 pm MST (Mon-Fri).
FedEx Standard Overnight Delivers on 1st business day (Mon-Fri) after order date, if ordered by 1 pm MST (Mon-Fri).

 

Order Guidelines & FAQ's

Can I cancel/edit my order?

We can't edit an order once it has been placed. However, we do have a small window of time to cancel orders so you can place a new order with the correct items etc. If you placed an order in the last 3 hours, please contact us HERE and select “Order Issue” from the dropdown menu. We will do our best to get that order cancelled.

If we can't catch it in time and the order does ship, you will need to initiate a return at seatosummitusa.com/a/returns. Just remember, we are not able to accept any returns or exchanges on final sale items.

I forgot to enter my discount code, can you do that for me?

We are unable to retroactively apply discounts once an order has been placed. If you have a discount code you forgot to use, your order will have to be cancelled and then a new order placed orders shortly after they have been placed.

If we are unable to cancel your order, you will either need to place a new order with the discount code and return the original order (excluding final sale items).

PLEASE NOTE: Discounts and promotions cannot be stacked. If you’ve already taken advantage of a promotion, we will not be able to apply another one to your order.

How do I track my order?

You’ll receive a shipping confirmation email that includes your tracking number once your order is packaged at our warehouse. Please note that tracking links generally need 48-72 business hours to generate.

I received a shipping notification but the tracking number shows no movement. What’s going on?

ATTN: COVID-19 In 2020 & 2021: We've seen some major delays from shipping carriers due to COVID19 - with delays in certain transfer areas over a week. We appreciate your patience with these slowdowns and ask that you wait at least one week before reaching out and we can work together on a solution.

The tracking number I received says that my order has been delivered but I’m not able to locate it. What should I do?

Please contact us here and select “Order Issues” from the dropdown menu. We'll make sure you're taken care of.

What do I do if my order arrives damaged, incorrect, or is missing an item?

Please contact us here and select “Order Issues” from the dropdown menu. We'll make sure you're taken care of.

Can I change my shipping address?

If you've entered an incorrect address, please contact us and we will do our very best to get it updated. Even if you reach out immediately after placing the order, there is no guarantee that it can be changed. Going forward, please double-check your shipping address, especially if you have third-party accounts (i.e. Apple Pay, Amazon Pay, Paypal), that auto-populate your information. This is where most issues arise.

Why can’t I place an order with this credit/debit card?

Great question. Most likely the zip code connected to your card is not the same as the zip code of your billing address. Please contact your card provider to make SURE your zip code is the same as your billing address.

Order Delays? When can I expect to get my gear?

ATTN: COVID-19 In 2020 & 2021: We've seen some major delays from shipping carriers due to COVID19 - with delays in certain transfer areas over a week. We appreciate your patience with these slowdowns and are more than happy to help if there is some urgency. Please contact us here and select “Order Issues” from the dropdown menu.

Once your order ships, you should receive a tracking link to view the status of your package; if you do not get one, make sure to check your other associated emails and/or your junk/spam folders. A tracking number to come your way in 1-3 days (during holidays expect to see larger delays).

Didn’t receive your tracking number after a week? Please contact us here and select “Order Issues” from the dropdown menu and we will make sure your package has shipped and send you the most recent tracking information.

What countries do you ship to?

This website currently only services North America and we are only able to ship to addresses within the United States. For those living outside of North America you can find your region’s website by selecting “Global” located in the right-hand corner of the dark blue bar at the top of this page.

If you are based in Canada please use our Dealer Locator to find a retailer near you.

What is your return policy and how do I start my return?

We provide fast and easy returns within 60 days of purchase for US orders. Click here to get your return started. Once the items have been delivered to our distribution center, it can take up to 7 days for your refund or store credit to be processed and sent to you. When returning items, please ensure packaging is still intact and that the items are unused, unwashed, undamaged, and undeniably still beautiful, so we can give you your full refund. Items that are clearly dirty, stained, smelly, covered in pet hair, washed, and/or have obviously been used do not fall under this return policy. Our team will reach out to you with some options, but a refund is out of the question in these cases.

I have multiple charges on my statement, but I only placed one order.

If you attempted to place your order more than once, all attempts will show on your statement as pending charges. All declined charges will fall off of your statement within 3-5 business days — the funds were not withdrawn as the charge(s) was not successful. Ultimately, you’ll just see the one successful charge on your statement.

Why are there no exchanges?

We only offer returns because this is a quicker, more user-friendly solution overall, and helps ensure users that they can get the right size, color, or style quicker than an exchange would have. Click here to get your return started.

Which payment methods do you accept?

We accept all major credit cards, Google Pay, and Apple Pay. Double and triple check that the items in your cart and your address are correct if you’ll be using any autocomplete checkout methods.

Do you accept Visa and MasterCard gift cards?

Yes, we do, just enter the gift card’s information like a regular credit card at checkout. Please note, that we are only able to accept one method of payment per order so your order total must equal or less than the total value of the Visa or MasterCard gift card.

How will my order ship?

We currently ship via FedEx, USPS, or UPS. If your address is unable to receive FedEx shipments, please enter your PO Box address at checkout and your shipping options will change to PO Box Shipping and USPS. If you require a certain carrier please contact us here and select “Order Issues” from the dropdown menu as soon as you can, and we’ll do our best to make sure your order goes out with that carrier.

How do I clean my awesome product?

We’ve put together a series of blogs outlining how to wash and clean different Sea to Summit products. For specific instructions please visit our Ask Baz Blog or contact us here and select “Product Question” from the dropdown menu.

Can I use a discount code AND opt in to a promotion?

Only one discount or promotion can be applied to an order, so choose the one that will make you happiest.

Can I pick up my order instead of having it shipped to me?

Currently, we do not have a pick-up system in place for online orders.

Does my US gift card work on other Sea to Summit websites?

Each country has its own specific discounts and gift card systems. You cannot use a gift card you received from the US site on any other site than seatosummitusa.com or vice versa.

Where are you based out of?

Our North American Headquarters are in lovely Boulder, Colorado but our Global Headquarters is in Perth, Australia. The most isolated city in the world with amazing access to the outdoors.

Where do you ship out of?

We ship out of our warehouse in Boulder, Colorado. We ship Monday-Friday.

What is your warranty policy?

Please review our warranty policy HERE.

Can you refund to a different credit/debit card?

Unfortunately, we aren’t able to refund to a different credit or debit card. If you are doing a return and the original card you used to purchase the item is no longer in working order the refund will still post to the account associated with the credit card.

How do I open a wholesale account?

Please submit a dealer application here and we’ll be able to help you out.

How do I unsubscribe from your email mailing list?

Please fill out this FORM and you'll be good to go. Unsubscribing can take up to a week to process so there is a small you will still receive one to two emails after submitting the form.

Why doesn't my discount code work?

Great question! You can only have one discount code OR promotion per order. If you’re trying to stack them, it won’t work. Some discounts and promotions do not include sale items. Other promotions, you may need to add the item to your cart before the discount code will work, so be sure to check.

Can I opt in to a promotion or sale that started after I made my purchase?

Only purchases made within the promotion window qualify for promotions. Keep your eye on our website, emails, and social media pages to see when our next deal happens.

Don't see the answer to your question? Contact us HERE

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